This page tells you the terms of use (the “Terms“) on which you may order the products (each an “Order“) available on the Order Website (“Products“). When certain words and phrases are used in these Terms, they have specific meanings (these are known as “defined terms“). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of these Terms where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks). In these Terms, when we refer to “we“, “us” or “our“, we mean the Company; and when we refer to “you” or “your” we mean you, the person accessing or using the Websites These Terms were last updated on 17th October 2023

1. Information about us

1.1 Trunk Heswall Limited is a company registered in England and Wales under company number 13637227, VAT number GB 436892261 (the “Company“). 1.2 The Company operates the following websites in the UK:

• www.voisincafe.co.uk (the “Voisin Website“)

each a “Website” and together the “Websites“. 1.3 The Company may also operates the Voisin ordering link via our website

2. Ordering Products

2.1 You may order Products online directly from us via the Order Website if you wish to collect your Products in-restaurant (“Collection Orders”) or for home delivery by us (“Delivery Orders”) depending on which restaurant you choose and availability. 2.2 You may also order Products by phone for collection in-restaurant. In this case, please call the relevant restaurant telephone number available on the Voisin Website and follow the instructions of the operator. You will be required to pay for such order when you collect your Products from the relevant restaurant. ( we prefer the orders to be placed on the app as at peak times the restaurant maybe busy and unable to get to the phone as efficiently as normal) 2.3 You must be at least 18 years old to place an order online or via the telephone. 2.4 If orders are placed via a third party delivery company we may use – please see their website for terms and conditions. 2.5 To submit a Collection Order or a Delivery Order you should check all the information that you enter and correct any errors before submitting your Order, as once your Order is submitted, we will begin processing it immediately and you may not be able to correct any errors.

3. Collection

3.1 Your collection time will be set out during the Order process. 3.2 If you do not collect your Order within thirty (30) minutes of your collection time, your Products will be disposed of, and you will not receive a refund. 3.3 Please try and be prompt for your collections as any further delays we are unable to guarantee the same quality.

4. Delivery

4.1 When you submit a Delivery Order, if this is by a third party then we act as an agent on behalf of the other company in respect of the delivery services the third party provide in delivering the Products to you. 4.2 Please note that all delivery times are estimates and the actual delivery time may vary from this estimate. You should also be aware that if you request and we agree to change your delivery address following submission of an Order this may lead to a significant delay in your delivery time. 4.3 If, during delivery of an Order, you or your authorised representative as specified in your Order (as appropriate) fail to take delivery of the Products within five (5) minutes of our delivery driver’s arrival (other than due to our material breach of these Terms): 4.3.1 the delivery shall be aborted; and 4.3.2 you will not receive a refund for your Order. 4.4 You shall be responsible for: 4.4.1 ensuring that the delivery driver has such access and parking facilities as may be reasonably required to carry out the Order; 4.4.2 ensuring that either you or your authorised representative (as specified in the Order) are present to take delivery of the Products at the delivery place specified in your Order; and 4.4.3 providing us with your up-to-date contact details in your Account and/or Order.

5. Payment

5.1 The prices for the Products and (if applicable) for delivery and service are set out on the Order Website section and are inclusive of VAT. Please note that if your Delivery Order is below a minimum value then an additional charge, as set out on the Order Website during the ordering process, may also apply. 5.2 In relation to Delivery Orders, delivery and service charges are set by both internally and via a third party but are paid directly to us acting as agent on behalf of the third party. 5.3 It is always possible that, despite our best efforts, some of the Products may be incorrectly priced. We will normally check prices before accepting your Order so that, where a Product’s correct price at the time of your Order is less than our stated price at that time, we will charge the lower amount. If the Product’s correct price at the time of your Order is higher than the price stated to you, we will contact you for your instructions before we accept your Order. If we accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid. 5.4 If your payment is not authorised, your Order will not be sent through to the restaurant or fulfilled.

6. Cancellation and refunds

6.1 Please note that you do not have a right to cancel any contract for Products under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013. 6.2 You may request that your Order is cancelled or changed after it has been submitted, but this will only be possible before the applicable restaurant has received the Order. This can be done by contacting the site directly or if ordered via a third party then see their website for details. No refund will be permissible if the attempt to cancel is made after the restaurant has received the Order. 6.3 If you cancel or change your Order, your original payment will still be processed. Where you are eligible for a refund, you can obtain this by contacting our site directly or if ordered via third party website you need to contact them directly. We will process refunds within ten (10) working days ( however please note that times can be longer depending on your bank)

7. Other refunds

7.1 You have legal rights in relation to Products that are not as described, faulty or otherwise not fit for purpose. If you believe that any Products that you have ordered do not conform with these Terms, please contact our site directly to discuss. 7.2 If, due to unforeseen circumstances, we are unable to fulfil your Order or any of the Products in a particular Order, we will refund the value of the Product(s) that we were unable to fulfil and, if the full Order is cancelled, any delivery and service charges. You may obtain a refund by contacting our site directly.

8. Products

8.1 We endeavour to provide information on any allergens that the Products may contain on our Website or direct in site, but please note that: 8.1.1 because all Products are cooked to order in the same kitchen we cannot guarantee and make no warranty that the Products will not contain any allergens; 8.1.2 the kitchen is a busy working environment and there is a risk of cross-contact between ingredients; 8.2 Our Products are freshly prepared and although we try our best to be consistent at times the size of the portions can vary. 11. Changes to these Terms 11.1 We may make changes to these Terms from time to time (if, for example, there is a change in the law that means we need to change these Terms) but the Terms applicable at the time of your Order will apply to that Order. Please check these Terms regularly to ensure that you understand the Terms that apply at the time that you order the Products.